Introduction

Welcome to Cleaners Hub, where we not only pride ourselves on offering top-quality cleaning supplies but also on our unwavering commitment to safeguarding the privacy of our customers and visitors. Recognising the importance of privacy in the digital age, we have developed a robust Privacy Policy in strict adherence to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This document delineates our approach to the responsible handling, use, and protection of your personal information.

Collection of Personal Information

Detailed Information Gathering: At Cleaners Hub, we collect personal information that is essential for us to offer you our range of services effectively. This includes, but is not limited to, your name, email address, postal address, contact numbers, and payment details, as well as preferences and interests that help us tailor our offerings.
Purpose of Collection: The primary aim of collecting this information is to enhance the quality of our services, process transactions efficiently, provide superior customer support, and inform you of new products or services that may be of interest. We ensure that such collection is conducted lawfully, fairly, and without undue intrusion.

Use of Personal Information

Utilisation Framework: The personal information we collect is integral to our operations. It enables us to deliver services you request, process payments, communicate effectively, and improve our offerings. We may also utilise this information for internal analysis to understand our market and refine our products.
Marketing Communications: With your explicit consent, we engage in direct marketing to keep you informed about our latest products, special offers, and other information relevant to your interests. You have full control over your participation in these communications and can opt out at any time.

Protection of Personal Information

Commitment to Security: Protecting your personal information is paramount to us. We employ comprehensive security measures, including encryption, access controls, secure storage, and other technologies and procedures to safeguard your information against loss, theft, unauthorised access, and misuse.
Retention Policy: We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements. When your information is no longer needed, we take steps to securely destroy or de-identify it.

Access, Correction and Rights

Your Privacy Rights: In alignment with the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request corrections. This ensures that your information is accurate, up-to-date, and complete.
Making a Request: Should you wish to access or correct your personal information, or if you have any concerns about how it is being handled, please contact us directly. We are committed to providing a timely and respectful response to all requests and inquiries.

Updates to the Privacy Policy

Adaptability and Transparency: Our Privacy Policy is a living document, reflecting the dynamic nature of our business and the legal landscape. We reserve the right to make amendments to this policy to maintain compliance with the law and to cater to new technology and organisational changes. We will notify you of significant updates through our website or, where appropriate, through direct communication.

Engagement and Compliance

Dedication to Compliance: Our practices are meticulously designed to comply with the Australian Privacy Principles and the Privacy Act 1988 (Cth), ensuring that we handle your personal information responsibly and with respect.
Contact for Privacy Matters: For any queries, concerns, or comments about our Privacy Policy or your personal information, please reach out to us at web@cleanershub.com.au. Our dedicated team is eager to assist you and address any privacy concerns you may have.

Payments and Surcharges

For payments made in store using our EFTPOS machines, an automatic surcharge of 1.2% applies to card transactions. This surcharge does not apply to purchases made through our online store.

Conclusion

At Cleaners Hub, your privacy is of the utmost importance to us. Through this comprehensive Privacy Policy, we aim to transparently communicate how we handle your personal information, underscoring our commitment to privacy, security, and compliance. We thank you for your trust in us and look forward to serving your cleaning supply needs while respecting your privacy rights.