Welcome to Cleaners Hub. Our shipping and returns policy is designed to give you a clear, straightforward experience, and is fully compliant with Australian Consumer Law (ACL).

Shipping Policy

Free Shipping – VIC & NSW Metro Areas

We offer free shipping on orders over $200 to customers in eligible metro areas across Victoria and New South Wales. If your delivery address falls within a qualifying postcode and your order total exceeds $200, free shipping will be applied automatically at checkout — along with a local pickup option for Melbourne customers.

3000, 3002, 3003, 3004, 3006, 3008, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3087, 3088, 3089, 3090, 3093, 3094, 3095, 3096, 3097, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3201, 3202, 3204, 3205, 3206, 3207, 3335, 3338, 3340, 3750, 3752, 3754, 3802, 3803, 3805, 3975, 3976

2000, 2007, 2008, 2009, 2010, 2011, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2084, 2085, 2086, 2087, 2088, 2089, 2090, 2092, 2093, 2094, 2095, 2096, 2097, 2099, 2100, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2125, 2126, 2127, 2128, 2129, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2156, 2158, 2160, 2161, 2162, 2163, 2164, 2165, 2166, 2167, 2168, 2170, 2171, 2173, 2175, 2176, 2177, 2179, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2198, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231, 2232, 2233, 2234, 2500, 2502, 2505, 2506, 2508, 2515, 2516, 2517, 2518, 2519, 2525, 2526, 2527, 2528, 2529, 2530, 2560, 2565, 2566, 2567, 2570, 2745, 2747, 2749, 2750, 2753, 2756, 2759, 2760, 2761, 2762, 2763, 2765, 2766, 2768, 2769, 2770, 2773, 2774, 2776, 2777

Standard Shipping – All Other Eligible Areas

For customers outside metro areas, shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.

We currently ship to most areas across Australia, with the exception of Western Australia (WA), the Northern Territory (NT), and Tasmania (TAS) due to logistical constraints. We’re continually working to expand our coverage.

Order Processing & Tracking

Dispatch time: Orders are processed and dispatched within 2 business days of payment confirmation on all stocked items. Depending on stock availability, we’ll contact the customer about the shipping ETA.
Tracking: Once your order is dispatched, you’ll receive a tracking number via email so you can monitor your delivery in real time.
Delivery timeframes: We work with trusted courier partners to get your order to you as quickly as possible. While specific delivery dates cannot be guaranteed due to factors outside our control, we’ll always work to minimise delays.

Delivery Address Requirements

A physical street address is required for all deliveries. We’re unable to ship to PO Boxes.

Returns Policy

Our Commitment to You

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

What Can Be Returned

We accept returns for products that are defective or damaged upon arrival, not as described, or simply not what you were after. To initiate a return, please contact us at sales.vic@cleanershub.com.au within 30 days of receiving your order, with a description of the issue and photos where possible.

Fees

If a return is approved, the following fees may apply depending on the case:

15% restocking fee
Pickup fee to cover the cost of collecting the item

These fees are communicated clearly before any return is finalised.

Exceptions

Returns may not be accepted in the following circumstances:

Items that have been misused or damaged by the customer
Custom-made or special-order products
Items purchased on sale

Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law (ACL). If a product fails to meet a consumer guarantee, you are entitled to a repair, replacement, or refund as appropriate. We are committed to honouring your rights in full.

Questions?

Our team is happy to help with any queries. Get in touch at sales.vic@cleanershub.com.au and we’ll get back to you as soon as possible.